Customer Service Rep / Order Processing for E-Commerce

The E-Commerce Assistant will be responsible for customer service through emails, live chats and phone calls, daily data entry, online returns and order fulfillment of our products.

  • Must be detail-oriented and highly organized
  • Process daily orders received online for shipping
  • Analyze open orders to ensure on-time order fulfillment
  • Performs accurate and timely entry of customer selection into order processing system
  • Identifies and escalates gaps in company and customer ordering information with appropriate level of urgency.
  • Researches shortages and provides accurate details of all shortage issues.
  • Monitors orders using system reports and communicates progress to leadership.
  • Proactively communicates to resolve discrepancies in up-front data preventing accurate or timely order entry.
  • Attention to detail
  • Ability to answer calls, emails and live chats with excellent customer service skills
  • Resolve any order-related issues and escalations
  • Handle RMA’s and create FedEx shipping labels
  • Intermediate in Excel
  • Capable of working in a fast-paced environment
  • Interacts with internal and external customers daily through clear and concise written and oral communication.

Job location

22532 Avenida Empresa

Rancho Santa Margarita, CA 92688

Benefits: 401(k), 401(k) matching, Employee discount, Health insurance, Paid time off

Job Type: Full-time (8 hour shift, Monday to Friday, Weekends)

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No contract workers, or agencies please