Last updated: June 2nd, 2025
Shipping Policy:
Spend $99 and you’ll receive free shipping within the contiguous United States.*
Most shipments will require a signature upon delivery. These include sewing machines, vacuum cleaners, and sewing cabinets, as well as larger accessories.
*Free shipping does NOT apply to any item that requires freight ground delivery. Orders being shipped to Hawaii, Alaska, are not eligible for free shipping. Also, the free shipping policy does not apply to APO’s, FPO’s and DPO’s. Please call for shipping quotes.
Cabinet Shipping:
Unless shipping options state otherwise, your cabinet will be shipped via LTL carrier on a pallet to your location. Once your cabinet order has been processed for shipping and picked up by the carrier, you will receive an email confirmation with the carrier and tracking number for your order. The carrier will contact you to schedule an appointment to drop off the cabinet at an agreed scheduled time. The carrier is not allowed to drop off the cabinet any further than your front driveaway and cannot take the cabinet into your house or garage. If you are not available when the carrier attempts to deliver the cabinet at the pre-arranged time and the cabinet needs to be rescheduled, there will be redelivery and storage fees that the customer will need to pay prior to the cabinet being redelivered. If once the cabinet is in transit and needs to be re-routed for any reason the customer will be responsible for any re-routing fees. Rural areas that are not accessible for LTL delivery may require that you pick up the product at the carrier’s shipping location.
When the cabinet arrives, you will need to inspect it immediately for damage. If there is no damage, sign for the cabinet indicating that the cabinet was received in new condition. If there is damage, please contact us at 1-800-865-9664 ext. 116.
Returns Policy:
We will gladly exchange any product for another product in stock of equal value within 30 days, provided the product is returned in the same condition as purchased. Sorry – no refunds.
Full Upgrade Policy:
This guarantees the purchase price value of your sewing machine for a full year toward another sewing machine purchase that is at least double the price of your trade-in value. The value of your-trade in is the exact cash price less the value of any merchandise that was included in the original sale. The trade value does not include any trade-in discount given from the prior purchase. Moore’s reserves the right to void this policy if the machine is exposed to unusual use or abuse. In this case the trade value is determined by our trades of value list.
Complete Protection Package:
The Complete Protection Package (CPP) policy covers 100% of all repairs, service, parts and maintenance on the product to the original purchaser of the policy. This package is only available at the time of purchase. Moore’s Sewing Centers will, upon request, service and maintain the product described to the extent necessary to keep in good working condition until the expiration date indicated. Service will be performed at Moore’s Service Center, when the customer brings the product along with the original receipt (a copy is not allowed) to the nearest Moore’s Sewing Center. This policy is valid only in the United States, and is void if the product is used commercially.
Payments:
For customers’ convenience, Moore’s is proud to offer a range of payment options. Moore’s accepts the following payment options: Visa, MasterCard, American Express, Discover, Debit Card (with credit card logo), Check and Money Order. You may simply add products to your cart by selecting the ‘’Add to Cart’ option. By selecting “My Cart” at the upper right of any Moore’s page, you will be taken to your virtual shopping cart so that you may view and edit items in your cart, view taxes and estimate shipping charges. Select “Proceed to Checkout” and you will be sent to a SSL secured page so you may enter your payment information.
Credit Card Payments:
For customers using credit cards, for your safety and security, Moore’s requires that you include your Name (as it appears on your card), account number, expiration date, and Card Verification Number (CVN). The CVN is a 3-digit number printed on the back of your (Discover, Visa, MC) card. It appears after and to the right of your card number. The American Express verification number is a 4-digit number printed on the front of your card. It appears after and to the right of your card number.
Check / Money Order Payments:
If you would like to pay via check or money order, please go through the checkout process selecting the proper payment method and print out your order page. We will hold your order pending receipt of your payment for up to 5 days. Send your payment along with a copy of your order to the address included in your invoice. Please note, no order will be shipped until your payment has cleared (up to 10 days). There is a $25.00 fee on all dishonored checks.
PROMOTIONAL FINANCING WITH YOUR MOORE’S SEWING CREDIT CARD
The following promotional financing offers are available to consumers every day with approved credit.
No Interest if Paid in Full Within 6 or 12 Months***
On qualifying purchases with your Moore’s Sewing credit card. Interest will be charged to your account from the purchase date if the promotional purchase is not paid in full within 6 or 12 months. Minimum monthly payments required.
***No interest will be charged on the promo purchase if you pay it off, in full, within the promo period. If you do not, interest will be charged on the promo purchase from the purchase date. The required minimum monthly payments may or may not pay off the promo purchase by the end of the promo period. Regular account terms apply to non-promo purchases and, after promo period ends, to the remaining promo balance. For new accounts: Purchase APR is 29.99%. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. We reserve the right to discontinue or alter the terms of this offer any time.
The Optional Equal Monthly Payments shown below may be greater than the required minimum monthly payment that will be on your billing statement when you use the 6 or 12 month promotional financing offers.
These payments:
- Equal the promotional purchase amount divided by 6 or12 (excluding taxes and shipping charges).
- Would pay off the promotional purchase amount within 6 or 12 months, but only if there are no other balances on your account at any time during the or 12 month promotional period and you make your payments on time. Your total payments will equal the amount of the promotional purchase amount.
If the promotional purchase amount is not paid in full within or 12 months, interest will be charged to your account from the purchase date and your total payments will be greater than the amount of the promotional purchase amount.
No Interest for 18, 24, 36, 48 or 60 Months**
On qualifying purchases made with your Sewing Machines Plus credit card. Equal monthly payments required for 18, 24, 36, 48 and 60 months.
No interest will be charged and equal monthly payments are required on promo purchase until it is paid in full. These payments equal the total promo purchase amount divided by the number of months in the promo period and rounded up to the next whole dollar. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. Regular account terms apply to non-promo purchases. For new accounts: Purchase APR is 29.99%. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. We reserve the right to discontinue or alter the terms of this offer any time.
*The monthly payment shown equals the purchase price (excluding [taxes and delivery]) divided by the number of months in the promo period. It is rounded to the next highest whole dollar. It is only good for the financing shown. If you make these payments by the due date each month, you should pay off this purchase within the promo period, if it is the only balance you are paying off. If you have other balances on your account, this payment will be added to any other minimum monthly payments.
Coupon codes and discounts cannot be applied to financed orders.
Class Policy:
Please view our class policies page.
CA Proposition 65 Warning:
Products from Arrow Cabinets and Janome Brand sewing machine products contain chemicals known to the State of California to cause cancer and birth defects or or reproductive harm. For more information, please visit www.P65Warnings.ca.gov.
Additional Laws:
All photos, products, and content on this & associated websites are copyrighted and the sole property of the individual photographers, Moore’s Sewing Centers and Manufacturers under the Digital Millennium Copyright Act. Theft of content or photos will be reported. All images, logos, icons and photographs that appear as part of this web site (collectively, the “Content”) are protected by copyright and other intellectual property laws. The contents of this website may not be reproduced, published, scanned or distributed, in whole or in part, without the prior expressed written permission of Moore’s Sewing Centers.